Residents of Arden Voice Frustrations Over Locked Water Meters Amid Concerns for Home Safety

Concerns Rising Among Residents Over Locked Water Meters in Arden

Residents of Arden are expressing growing frustration over a recent change made by the Water Resources Department, which has installed new water meters with locked lids at their homes. One such resident, Alan Lipsky, shared his recent experience that left him feeling surprised and upset.

An Unexpected Surprise

Alan discovered a locked cover on his new water meter, which prompted him to reach out to the Water Resources Department for assistance. When he asked if they could unlock it, he was informed that it was impossible due to the new electronics incorporated into the meter. Instead, he was told he could install a shut-off valve on his side of the meter at his own expense, a suggestion that did little to ease his concerns.

“Well, I already have that,” Alan said. “But that doesn’t help with the issue of the pipes between the meter and my house freezing or leaking. I need to shut off the service at the meter itself to prevent any potential damage during the winter months.”

What’s the Rationale?

When Alan pushed for more clarity on the policy, he received an email from Clay Chandler of the Water Resources Department. Chandler explained that the locked lids were a necessary change for a few reasons. First, the electronics within the meters are costly and have been preyed upon in other cities. Additionally, the new lids are made from a lighter composite material that is more prone to detaching during heavy rains, posing a safety risk for both people and animals.

A Living Nightmare for Homeowners

This change could seriously impact residents like Alan, who often shut off their water supply when planning to be away, especially during the colder months. “Many of us, including my family, take these precautions to avoid burst pipes and the expensive damage they can cause,” he lamented. “It’s very concerning to know I can’t control my water service directly.”

When residents are faced with turning off their water before a trip, the Water Resources Department suggested scheduling a cut-off two days in advance. But Alan pointed out that this isn’t practical. “I can’t just go without water for two days before leaving. It’s preposterous!” he said incredulously.

Feedback from Local Officials

Alan sought support from elected representatives in Buncombe County and wrote to the Board of Commissioners, but only received a response from Terri Wells, who directed him to raise his concerns with the City of Asheville officials, as they manage the Water Resources Department.

“As someone who doesn’t live in Asheville, my only option is to address this with my county representatives,” Alan expressed. “I truly believe that this sort of change should be part of a broader conversation that includes feedback from the community.”

Urgent Change Needed

The community’s voice is essential in addressing these concerns. Many believe that being able to turn off the water service at the meter is not just a matter of convenience; it’s about protecting their homes from potential flooding and costly repairs.

If you have similar concerns or experiences regarding the new water meters in Arden, it may be time to join the conversation and reach out to local officials. The need for collective action cannot be understated as residents navigate through water management challenges that directly affect their peace of mind and safety.

Stay Informed

As it’s evident, the changes made by the Water Resources Department have sparked significant dialogue among residents. Ensuring a safe and secure living environment is a shared odyssey, one that requires both communication and cooperation between residents and local government officials.